Privacy Policy

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Coastal Lawn Care ("we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website, request services, or interact with us.

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By using our website or services, you agree to the terms outlined in this policy.

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1. Information We Collect

We may collect the following types of information:

Personal Information

When you contact us, request a quote, schedule services, or fill out forms on our website, we may collect:

• Name

• Email address

• Phone number

• Service address

• Any additional details you provide about your property or service needs

Payment Information

Payments are processed through secure third-party providers. We do not store full payment details on our servers.

Property & Service Information

To provide accurate lawn care services, we may collect:

• Property size and layout

• Lawn condition details

• Service history

• Photos of your property (before/after service)

Usage Data

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device type

• Pages visited

• Time spent on pages

This helps us improve website performance and user experience.

2. How We Use Your Information

We use your information to:

• Provide and manage lawn care services

• Respond to inquiries and send quotes

• Schedule and confirm appointments

• Process payments

• Communicate service updates and reminders

• Improve our website, services, and customer experience

• Send occasional promotions or service updates (you can opt out anytime)

• Comply with legal obligations

3. How We Share Your Information

We respect your privacy and only share your information when necessary:

Service Providers

We may share information with trusted third parties that help us operate our business, such as:

• Payment processors

• Website hosting services

• CRM or scheduling tools

These providers are required to keep your information secure and confidential.

With Your Consent

We may use photos of your lawn (before/after) for:

• Website portfolio

• Social media

• Marketing materials

We will never use identifiable personal information without your permission, and you can opt out at any time.

Legal Requirements

We may disclose information if required by law or to protect our rights and safety.

4. Data Retention

We retain personal information only as long as necessary to:

• Provide services

• Maintain business records

• Comply with legal obligations

Property photos and service records may be retained for quality assurance and marketing (with consent).

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information.

While we take security seriously, no system is 100% secure. We encourage you to use caution when sharing sensitive information online.

6. Your Privacy Rights

Depending on your location (including states like California, Florida, and others with emerging privacy laws), you may have the right to:

• Access the personal data we have about you

• Request corrections to inaccurate data

• Request deletion of your data

• Opt out of marketing communications

• Limit how your data is used

To exercise any of these rights, please contact us using the information below.

7. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve site performance

• Analyze traffic and usage

• Enhance your browsing experience

You can control or disable cookies through your browser settings. Disabling cookies may affect website functionality.

8. Third-Party Links

Our website may include links to third-party websites (e.g., social media or partners). We are not responsible for their privacy practices, so we encourage you to review their policies separately.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

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